Neustart Psychiatry & TMS - Portland

“My advice, go ANYWHERE but here. I was referred by cascadia for my severe ADHD. I had a virtual appointment and didn't realize I had 2 different forms to full out, I was told that they sent them multiple times and it was brought up several times how I forgot to do things correctly, this was the first time I've done a virtual appointment. During it I felt judged and looked down on. She questioned everything I said as if I was lying but despite that I was going to set up a continuing appointment, to fill out my ROI papers and discuss further treatment. About a half hour later she called me and told me I had to many "inconsistencies" and she didn't want to continue. I have never felt so stupid. No one has ever had a problem diagnosing me or working with me in the past. Horrible. No one should have to feel that way about there mental health”

“I use CareOregon and found Neustart in Portland because I needed an emergency fill on my prescriptions after moving from another state. I do telehealth and only have to visit my provider once a year in person. They have expedited my prescriptions multiple times and worked well with Oregon Health to ensure I have continuous coverage. Even when CareOregon had me on another insurance and the prescriptions didn't get covered as usual, the office gave me sound advice to work through CareOregon to get my prescriptions reimbursed. They have kept on top of my appointments and insurance, reminding me ahead of time so that I can avoid any issues that have happened. They can improve their communication system which is more complicated than I've seen from other providers. I get a few emails from NeuStart before every session, a reminder email, a virtual link email, and psychiatric forms for me to fill out. Then, I also have a secondary platform where I communicate with my specific provider to message her directly if I need help with my prescriptions. I wish everything was together in an integrated system, but I am ultimately happy to have more communication vs poor communication.”

“I have had two providers at this clinic over the last few years , I have always found them easy to work with and responsive. I was initially very reluctant to try any medication, mainly because how I was raised. I did not like the way the first medication made me feel , we switched it and almost 5 years later it would be impossible without writing a small novel all the improvements in my life , both my mental state and what I have built and accomplished. Sometimes you never realize how sick you are until you get better , I had no idea this concept was so relevant to mental health as well. A bit late on my review , but at almost 5 years in and its all positive. Thanks again guys”

“Neustart actually TRIED to find solutions and fought for me in the 2+ years they've been helping me, and their fight to get my TMS treatment approved is infinitely appreciated. All the staff have treated me with professional courtesy and respect while providing me options (and answers!) for years of problems that countless other doctors basically just shrugged at and threw medication at without a further thought.”