NorthStar Psychiatry

“Not a great place to get medical treatment. The organization is disorganized, the customer service stinks, and they can't figure out their billing for anything. You leave messages and nobody calls you back. They say they'll help you with something administratively and then don't. Overall, don't bother going to them for anything. There are way better organizations out there. Don't waste your time or money on them.”

“I am so thankful I found this place. Jennifer Barnes who I see is AMAZING!!! I was with another provider before this who gave me a diagnosis I wasn’t comfortable with and I didn’t feel heard when I tried to tell them I didn’t feel like that was right and I didn’t feel good on the medication they had me on. From day one when I switched to North Star, Jennifer listened to me and heard me! She worked with me to get the correct diagnosis and I have never felt better in my whole life. I am absolutely thankful for her! It’s nice to be listened to and have a provider go above and beyond to get you the right help. I will forever be grateful for her. Thank you Jennifer for being so wonderful!”

“My experience with NorthStar was nothing short of horrible. My Spravato treatments themselves were great and beneficial - and Kattie is lovely, which is the only reason I can give this review a single star. I am absolutely appalled and in disbelief at how NorthStar handled my case. First off, I was scheduled for my first appointment in January 2025. I had scheduled my appointment and was told I was all set. The day finally cane around, but I had not received any confirmation. I decided to call, and they told me they cancelled my appointment because the medication wasn’t there yet…what? You cancelled it and didn’t feel you should inform me? This was only the beginning. Once they received the medication, I was able to begin treatment. The sessions were great and helped me quite a bit, and Kattie was an absolute joy to speak to and work with while I was there. Then I noticed my bill getting incredibly high, which didn’t make any sense to me, as my appointments were supposed to be billed by my insurance. As I continued to receive these bills from NorthStar, I noticed that they were under Dr. Andrew Williams, whom I have never seen or spoken with before, and was told he is NOT in-network with my insurance. My provider was Jessica Jimenez-Bentura, who IS in-network. When I pointed this out via phone call, I was told that all patients are automatically billed under Dr. Williams, and that they don’t usually check to see if the provider is in network or not. Complete money grab from patients not in-network and felt so slimy. I requested that all of my claims be re-billed under Jessica, and then, MONTHS later into this ordeal, because it took me constantly calling them to finally get in touch with someone who would actually somewhat dedicate themselves to helping me, I’m told that Dr. Williams actually IS in-network. Really strange how multiple employees told me he wasn’t, and now all of a sudden he is. My claims were re-billed and I was told not to worry about the balance at all and that it’d be taken care of (?). At this point, I haven’t heard from anyone in weeks. The lack of compassion from the staff is so disheartening for someone who is seeking out help for their mental health, and trusting that their care team will do right by them. On top of all of this, they had helped me enroll in the Spravato with Me program through J&J. Stephanie did not submit the paperwork I filled out until MONTHS later. There was zero communication from her at all. The only person who has even remotely helped me with any of this is staff member Mary Kay Muir, though until more recently after she promised she’d follow up with me, never did until I called her over a month later. 3 weeks now and I haven’t heard a word. There was almost no empathy from anyone about my situation and their follow up and communication is the worst experience I have ever had. This has been ongoing since JANUARY. I wouldn’t recommend this place to anyone. NorthStar does not have any of my trust. You guys have put my family and I through so much stress and having to jump through hoops due to your unbelievably poor customer service, failure to be diligent, and complete lack of care. PLEASE take drastic measures to do better for the next person, and maybe work on training your team in the seriousness it takes to work in the healthcare system. Not only the logistical side of things, but making sure they actually care about and make the effort to go above and beyond for the patients that are relying on them to improve their quality of life.”

“Dr. Andrew Williams is as good as it gets. I met Dr. Williams years ago when TMS treatment was new in this area. I’d completed the program and it had helped me so much I offered to talk to anyone who wanted to talk to a patient about the experience. Now, nine years later, I remain free of depression. I did do therapy once the TMS had my brain firing and it stuck. Within a year of completing the round of TMS I was done with therapy. This time it had stuck. Get the TMS, do the work in therapy, then enjoy life to the fullest. This year, I had a problem with an eye and the treatment was (and still is) injections straight into the eyeball. Yes, you see the needle and the fluid it leaves behind. I was terrified. A nephew suggested I might have ADHD. He does and told me some forms of panic can be exponentially worse. I called NorthStar. My nephew was correct. Dr. Williams diagnosed ADHD and put me on a medication that would treat the ADHD while not adding to anxiety. It worked. I trusted the process. It did take a few injections until I noticed when it was over the adrenaline spike and crash didn’t happen. I was no longer terrified. So happy. But wait! There’s more. I told Dr. Williams I still had anxiety and asked if a bit more of this fab medication might help? He said it would. It did. My life is so much better. I went to Dr. Williams to be treated for panic. I’d thought maybe some Ativan was warranted (it was) but we got to the root of the problem and resolved it. No more terror. No debilitating anxiety. I could not be more grateful. The staff is ⭐️⭐️⭐️⭐️⭐️ Call them.”